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NewEgg 1/29/2021 Here's a company that just doesn't get it. Zero on the customer service scale. They've been in business for a long time. Originally as Egghead softtware but went under some twenty years ago as their prices were steep and they didn't really cater to those that couldn't talk at their level. They emerged later as an online company as NewEgg. I've made several purchased and built a few new computers and several upgrades. Never had any issues to speak of as far as needs to return things. I've even had "some" dialogue with them on technical support but ended up talking with companies like corsair and such as Newegg didn't really have the knowledge or desire to really want to help. We purchased a gaming monitor for our autistic adult son for christmas. We discovered a light bleeding condition and had to seek replacement. Got a return authorization and once they received they would ship us another. No big deal, said 7-10 days. We waited but did call once we discovered that UPS acknowledged it was delivered. First person we talked with said they would try to expedite. Second person we talked with a few days later was rude and condescending stating our request to expedite was quote "rejected". This monitor has been sitting on their dock waiting to be checked in, meanwhile we are waiting. The third phone call in, I again explain an autistic person is waiting on this and they did not care "we are not going to have you jump in line just because xxxx", offered to transfer me to a manager.... Several minutes later, they get back on the phone and I said, hey don't worry about it, you have the monitor, just refund the purchase, they said "no", not until it's "received in". I said I would notify my credit card company and this would my last purchase experience with Newegg. I filed my complaint and a provisional credit was placed on my account. Several days later, I received an email from Newegg stating they had received and process the return of the monitor. Minutes later they sent another email stating they were processing the shipping of the replacement monitor. I returned the email with explanation that I will not be responsible for it nor will I be charged for it. I also went on facebook and complained via messenger. The response was appologetic and asked if I would reject the package. If I can't catch the rejection to kindly take it to UPS and return it. This is the problem with Newegg. They don't communicate, I shut down the transaction, they still ship the product and expect me to fix their problem. Add insult to injury, because my credit card transaction was via Paypal, they sent an email stating they were concerned because they were not contacted. I promptly let them know that it's my credit card charged not Paypal. Also there are many other avenues besides Paypal and I can certainly close them if they don't like it. My suggestion is to stay away from Newegg.
Wells Fargo: 10/27/2016 Gets real old trying to work a refinance loan. Wells Fargo refused to refi our old home which was on a bad 10yr balloon loan despite language contained within the contract stating we could refi at any time. We did a short sale on them to avoid losing our home altogether. We bought another home while waiting on the short sale to finalize. We got smart on the system. Four years later we are able to refinance to get out from under Mortgage Insurance Premiums. Started with Prime Lending. Wells Fargo got wind somehow and called me. They desperately wanted to keep our business. I'll back up a bit. We bought the new home using Prime Lending but Wells Fargo bought the loan. Anyhow, we gave Wells Fargo an opportunity when the person on the line said they would take 100% care of everything. Since then, I've been hammered with questions, argued with their Mgmt, talk out of a full appraisal as the home is valued WAY more than the refi balance and I had to explain in depth why the shortsale deliquency on our credit report. I told them to remove it as it was their fault ("oh that's not our department"). If not for having it this far down, I might have changed to quicken loans.
State of Washington: 7/21/2016 Purchased a used trailer from a widow whose husband died. Couldn't find the title, only registration was from 1990. The State refuses to issue a Title to me because the State tosses out old records. Despite having an original registration, death certificate, bill of sale with matching signatures the State say it'll take three years to establish ownership. Complete utter bullshit. And this is your State government hard at work for people.
Uhaul: 6/17/2016 When you call Uhaul and make a reservation at their local site, you expect them to honor the reservation. I called at 7:30 for an emergency need of a autotrailer to fetch my daughter and her car which broke down. They took my info and credit card data. I asked a very specific question on location "so you are just north of safeway", the person said yes. I said I was driving down from Marysville but getting there as fast as I can. I pulled in they thought I was mental or something. I asked for the trailer and they said they were closed and didn't have a reservation, didn't take one on the phone and their computers were shut down. I chastisized them, them got on the phone with Uhaul customer service, they transferred me to someone that wasn't even a manager. Gave him the riot act. Ultimately had to make the decision to drive down to Kelso, fetch my daughter and granddaughter, stay in a flea infested hotel and try again in the morning. I contacted Uhaul that evening after I had calmed down. The rep said I talked to Uhaul customer service, not the local store. Even though I call during business hours to the lynnwood store, the corporate Uhaul people picked up the phone. They didn't explain they were not the store, didn't say anything about alerting the store and the store people kinda had a legit response to my acting nuts on them. Uhaul created the problem. They went so far as to say yes to being North of Safeway for heavens sake - if they doesn't give a customer a clue their talking to the locals, what else does? Got a trailer the next morning, got the car home but had to stay overnight, lost work over it and Uhaul should compensate me for their stupidity. For lost wages and a hotel, I'm out about $400 and until Uhaul pays me - they'll stay on bubba's rants! os Communications: 5/30/2016 I’ve been on the phone for an hour and 7 minutes
thus far with a man from India that can barely be understood try to
figure out why none of my boxes are able to receive several channels
suddenly. The error says This channel is currently unavailable.
Change channel and return to this channel or call 1-877-462-0688 and
enter quick code 8801-0740. Your unit address is
000-00086-431xx-xxx. The person I’ve been dealing with doesn’t
comprehend the problem, has asked me to reboot a single box when it’s
the entire house, has asked me to power down my fios system, has left me
sitting here idle without a fix for well over an hour. He
hasn’t a clue, I’m wasting my entire day on the phone and paying a fee
for the pleasure of doing so. I’m looking for the reason behind the problem,
when is it going to be fixed, compensation for my time which is valuable
especially on the holiday which I should be spending with my family and
not sitting on the phone. This really earned placement on my rant blog today.
Camping World: 5/22/2016 Now here's a good scam. Sign up for a Good Sam membership and for an additional year get a $25 merchandise certificate. Sounded okay so we did, cost only an additional $5 or so. Got our certificate. Went online to use the certificate towards a purchase online. Went to use the certificate and entered the coupon code. Comes up as unable to use coupon with the product. Called up Camping World online sales. They said you had to purchase the product, then mail in the certificate and they would "credit" your credit card. Absolutely no where on the certificate does it say anything about having to mail in the certificate to use it. Now it expires in just a few days so I imagine now it's going to expire before I can actually use it at a Camping World Store. Nice job Camping World. I won't be recommending your Good Sam Membership to anyone. Costco:
5/19/2016 |
Roy Robinson RV Service Center: |